Platinum Trusted Service Award 2023

13 February 2023

Access Insurance is proud to announce it has been awarded the Feefo Platinum Trusted Service Award for the third consecutive year. This recognises companies that consistently deliver exceptional customer experience.

Feefo established the Trusted Service Awards in 2014 as a way to award brands that receive outstanding feedback using their platform. The Platinum Award is given to businesses that achieve a Gold Award for 3 years (50 or more reviews of 4.5 higher each year).

Access has maintained this Platinum Trusted Service status now for 3 years, demonstrating our commitment to providing excellent customer service to all our clients and recognising the hard work of our team.

You’ll see this new badge around which highlights the award:

Here are some of our favourite reviews from 2022:

“Prompt reply to my initial email, sound knowledge of product and what we required. Well co-ordinated and very polite when dealing with insurance. Highly recommended by our Forum.”
The Renfrewshire Local History Forum

“Great customer service. Took time to really understand what we needed and gave good advice on cover for a range of risks.”
Consortium of Voluntary Adoption Agencies UK Limited

“Very knowledgeable and helpful. They explain things in a way that is easy to understand. I would definitely recommend to others.”
Access Client

“Our charity insurance premium increased astronomically which prompted us to shop around comparing quotes. I found that John from Access Insurance Services understood our unique situation and provided us with a policy to suit our specific needs. He was prompt with replies and clarified all our questions. Overall I would rate the customer service as outstanding. We were very happy with the premium quoted and they saved us hundreds of pounds.”
Hambrook Village Hall Trust

“Jay made changing insurers an effortless experience, with excellent advice around specific questions concerning our cover.
We are now confident we have excellent cover that exactly meets our requirements and gives us peace of mind”
Access Client

“Great service and all options fully explained. A good price for the product I was buying and would recommend this company to others.”
Witley Gospel Hall

See 1460+ reviews on Feefo here.